Lytixa

Non-Refundable Policy

All subscriptions are non-refundable. Payments are final upon processing.

When you purchase a subscription to Lytixa, you agree that all payments are final and non-refundable. This policy applies to all subscription plans including monthly and annual billing cycles.

Upon cancellation: Your service will continue until the end of your current billing period, after which no further charges will occur and your subscription will end.

Limited Exceptions

Refunds may be considered only in the following exceptional circumstances:

Technical Issues: Persistent technical problems preventing service access that we cannot resolve within a reasonable timeframe
Billing Errors: Charges made in error on our part (duplicate charges, incorrect amounts, etc.)
Legal Requirements: Chargebacks or disputes as required by applicable consumer protection laws

For technical issues, we will first work with you to resolve the problem before considering any refund requests.

How to Cancel Your Subscription

You can cancel your subscription at any time through:

Your account dashboard under “Subscription Settings”
Contacting our support team at [email protected]

Important: Cancellation requests must be made before your next billing date to prevent the next charge. Cancellations take effect at the end of your current billing period.

Why This Policy Exists

Our non-refundable policy exists for several important reasons:

Digital Service Nature: Our platform provides immediate access to digital services and data analysis tools. Once accessed, the value has been delivered and cannot be “returned”
Fair Usage: This policy prevents abuse of our trial periods and ensures fair access for all users
Operational Efficiency: It allows us to focus resources on improving our service rather than managing refund processes
Industry Standard: This approach is standard practice for SaaS platforms and subscription services

Free Trial Period

We offer a free trial period to allow you to evaluate our service before committing to a paid subscription. We encourage all new users to take advantage of this trial to ensure our platform meets your needs.

During your trial period, you have full access to premium features with no obligation to continue. You can cancel at any time during the trial without any charges.

Questions or Concerns?

If you have questions about this refund policy or need assistance with your subscription, please contact our support team:

Email: [email protected]

Response Time: We aim to respond within 24 hours

Our support team is here to help you get the most out of Lytixa and resolve any issues you may encounter.

Legal Information

This refund policy is part of our Terms of Service and is governed by the same legal framework. By using our service, you agree to this refund policy.

Last Updated: November 19, 2025

Refund Policy